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//-->Symantec Backup Exec 2010R2Administrator's GuideThe software described in this book is furnished under a license agreement and may be usedonly in accordance with the terms of the agreement.Documentation version: 2010Legal NoticeCopyright © 2010 Symantec Corporation. All rights reserved.Symantec and the Symantec Logo are trademarks or registered trademarks of SymantecCorporation or its affiliates in the U.S. and other countries. Other names may be trademarksof their respective owners.This Symantec product may contain third party software for which Symantec is requiredto provide attribution to the third party (“Third Party Programs”). Some of the Third PartyPrograms are available under open source or free software licenses. The License Agreementaccompanying the Software does not alter any rights or obligations you may have underthose open source or free software licenses. Please see the Third Party Legal Notice Appendixto this Documentation or TPIP ReadMe File accompanying this Symantec product for moreinformation on the Third Party Programs.The product described in this document is distributed under licenses restricting its use,copying, distribution, and decompilation/reverse engineering. No part of this documentmay be reproduced in any form by any means without prior written authorization ofSymantec Corporation and its licensors, if any.THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS,REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OFMERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT,ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TOBE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTALOR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING,PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINEDIN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.The Licensed Software and Documentation are deemed to be commercial computer softwareas defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights inCommercial Computer Software or Commercial Computer Software Documentation", asapplicable, and any successor regulations. Any use, modification, reproduction release,performance, display or disclosure of the Licensed Software and Documentation by the U.S.Government shall be solely in accordance with the terms of this Agreement.Symantec Corporation350 Ellis StreetMountain View, CA 94043Technical SupportSymantec Technical Support maintains support centers globally. TechnicalSupport’s primary role is to respond to specific queries about product featuresand functionality. The Technical Support group also creates content for our onlineKnowledge Base. The Technical Support group works collaboratively with theother functional areas within Symantec to answer your questions in a timelyfashion. For example, the Technical Support group works with Product Engineeringand Symantec Security Response to provide alerting services and virus definitionupdates.Symantec’s support offerings include the following:■A range of support options that give you the flexibility to select the rightamount of service for any size organizationTelephone and/or Web-based support that provides rapid response andup-to-the-minute informationUpgrade assurance that delivers software upgradesGlobal support purchased on a regional business hours or 24 hours a day, 7days a week basisPremium service offerings that include Account Management Services■■■■For information about Symantec’s support offerings, you can visit our Web siteat the following URL:www.symantec.com/business/support/All support services will be delivered in accordance with your support agreementand the then-current enterprise technical support policy.Contacting Technical SupportCustomers with a current support agreement may access Technical Supportinformation at the following URL:www.symantec.com/business/support/Before contacting Technical Support, make sure you have satisfied the systemrequirements that are listed in your product documentation. Also, you should beat the computer on which the problem occurred, in case it is necessary to replicatethe problem.When you contact Technical Support, please have the following informationavailable:■Product release level■■■■■■■Hardware informationAvailable memory, disk space, and NIC informationOperating systemVersion and patch levelNetwork topologyRouter, gateway, and IP address informationProblem description:■■■Error messages and log filesTroubleshooting that was performed before contacting SymantecRecent software configuration changes and network changesLicensing and registrationIf your Symantec product requires registration or a license key, access our technicalsupport Web page at the following URL:www.symantec.com/business/support/Customer serviceCustomer service information is available at the following URL:www.symantec.com/business/support/Customer Service is available to assist with non-technical questions, such as thefollowing types of issues:■■■■■■■■■Questions regarding product licensing or serializationProduct registration updates, such as address or name changesGeneral product information (features, language availability, local dealers)Latest information about product updates and upgradesInformation about upgrade assurance and support contractsInformation about the Symantec Buying ProgramsAdvice about Symantec's technical support optionsNontechnical presales questionsIssues that are related to CD-ROMs or manuals [ Pobierz całość w formacie PDF ]